Silver Cloud is proud to provide a UK based service desk ready to assist you remotely with any technical issues, queries and advice. We take complete responsibility for your IT infrastructure. Our team of IT specialists are available to provide you with day-to-day telephone and remote technical support, in addition to ongoing strategic guidance, pro-active network monitoring and fast effective onsite support.

 

Our IT & Telephony processes are regularly reviewed with new technologies being embraced to fulfil the ever-changing IT environment we work in. We apply in depth user analysis internally to ensure that we are providing the correct infrastructure to suit requirements and up-to-date security to keep the business systems safe.

 

It isn’t just remote tasks we deal with as we appreciate not all faults can be rectified without a site visit. We have engineers out on the field ready to visit your offices. They are equipped with modern equipment and tools, as well as the expertise knowledge, to resolve your technical issues or install new equipment.

 

We also offer options to assign an engineer to your business for regular site visits.